Política de Reembolso

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition you received it, unused and unworn, with tags attached, and in its original packaging.  You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at miami@cooltofitness.com. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package.  Items returned to us without first requesting a return will not be accepted.

You can always contact us for any return questions at  miami@cooltofitness.com Damage and Issues  Please inspect your order upon receipt and contact us immediately if the item is faulty, damaged, or if you receive the wrong item, so we can assess the issue and correct it.

 

Exceptions/Non-Returnable Items from Store
Certain types of items cannot be returned, such as personalized products (such as special orders or personalized items) and personal care items (such as beauty products).  Please contact miami@cooltofitness.com with questions or concerns about your specific item. Unfortunately, we are unable to accept returns on sale items or gift cards.

Exchanges  The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase of the new item.

Refunds  We will notify you once we have received and inspected your return, and let you know whether or not the refund was approved.  If approved, you will automatically be refunded to your original method of payment.  Remember that your bank or credit card company may take some time to process and post the refund as well.

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can assess the problem and correct it.

 

Frequent questions

 

1) How many days do I have to change my order?

Once the order is received, you have 30 days to manage the change.
In order for it to be received and managed, the product(s) must arrive unused or unwashed, as well as with their original labels.

If you made the purchase online, you can manage the change in the same way.

 

2) I want to return my order, how do I get my money back?

Once your purchase is made, you have 15 days to make the return, you can request a refund of the money or a credit note valid for 60 days.
To make any return we must receive the product in perfect condition, otherwise the return will not be processed and the new shipment of the product in question must be paid.

To carry out the process, you must write to us by Email at digital@getcoolto.com, informing us of the following details as requested below:

-Order number
-Garment/s to be returned
-Garment/s
withdrawal address -Reason for return

METHOD : The day the return is requested, the garment removal process is carried out and it is confirmed via email that the request was activated.
The courier will go to the informed address to withdraw the return request. Once you arrive at Coolto, the conditions of the garments will be verified.
Upon verifying that they are in perfect condition, the value will be refunded by the means in which the payment was made.

This management can last up to 12 days from the return request until said refund.

Payment of the freight (shipment) will not be returned, and in the case that it has been sent without charge, it will be charged.

In the case of purchases made with special promotions or discounts, the money will not be refunded, a credit note will be issued for the corresponding value.

IMPORTANT: No changes are made to underwear, accessories and face masks, except in those cases where the product has a manufacturing fault. The changes will be taken at the price of the garment at the time of carrying out the management and it can be exchanged for the desired garment, also being taken at the price found at that time. In the event that the difference in money is greater than the change, the difference must be paid through the payment link generated by the Customer Service team.

 

3) How do I make a change?

To carry out the process, you must write to us by Email at digital@getcoolto.com, informing us of the following details as requested below:

-Order number
-Garment/s to be returned
-Garment/s
withdrawal address -Reason for return

Modality of change:
The same day that the management is carried out, the post office is informed so that in the next few days it can remove the garment/s,
Once the post office delivers the package and we verify the conditions of the products; the previously managed change will be dispatched.

The day after the process begins, we will proceed to send the tracking number so that you can know when they will be visiting you to collect the garments.

The complete process can last up to 12/15 days approximately.

 

IMPORTANT : no changes are made to underwear, accessories and masks, except in those cases where the product has a manufacturing fault. The changes will be taken at the price of the garment at the time of carrying out the management and it can be exchanged for the desired garment, also being taken at the price found at that time. In the event that the difference in money is greater than the change, the difference must be paid through the payment link generated by the Customer Service team.